Privacy policy
Last updated: September 2026
Who we are
Cortexa LLC (“Cortexa”, “we”) operates the Cortexa WhatsApp assistant and the website at cortexa.ae. We are registered in the Sharjah Media City Free Zone (Shams), United Arab Emirates, under trade licence 2648291.01, at Shams Business Center, Al Messaned, Sharjah, United Arab Emirates.
For any privacy question, contact info@cortexa.ae.
What we collect
Information you give us
- Name, email address, WhatsApp number and company name at sign-up
- A referral code, if you were introduced by a partner
- Anything you write to us by email, WhatsApp or through the site
Information created by using the service
- The questions you send to the assistant and the answers we return
- Subscription status, billing dates and payment history
- Basic technical data such as timestamps and error logs
What we do not collect
We do not have access to your conversations with your clients. The assistant only receives messages you send to it directly.
Why we use it
- To answer your questions and deliver the service
- To manage your subscription and take payment
- To send you messages about your account on WhatsApp, for example a welcome message when your trial starts
- To calculate partner payments where a referral code applies
- To support you when you contact us
- To meet legal and accounting obligations
Sharing your information with referral partners
Read this part carefully if you signed up using a referral code.
Cortexa runs a referral partner programme. Partners introduce brokers to Cortexa and are paid a share of what those brokers pay while they remain subscribed.
If you signed up using a partner's referral code, we share the following with that partner: your name, your company name, your subscription status (active, on trial, or cancelled), the date you joined, and — if you cancel — your WhatsApp number, so that they may contact you about resubscribing.
We do not share your email address, your billing details, your payment method, or the content of any question you ask the assistant.
If you would prefer your contact details not be shared with your referring partner, email info@cortexa.ae and we will remove that link from your account.
Identity and payout information for partners
If you're accepted into the partner program, we collect additional information before your first payout: your identity document details (Emirates ID or passport number) and bank account details (IBAN, account holder name, bank name).
This is collected for two reasons: to pay you correctly, and because we're required to verify the identity of anyone we make recurring payments to. It's collected only at onboarding, after your application is accepted — never as part of the initial application form. It's used solely to pay you and isn't shared with brokers or other partners.
Other people we share with
- Payment processing — Stripe. They handle card details; we never see or store your full card number.
- Messaging — our WhatsApp Business Solution Provider and Meta, to deliver messages.
- Infrastructure — hosting, database and automation providers that operate the service.
- Professional and legal — accountants, auditors, or where the law requires it.
We do not sell your personal data.
How long we keep it
Account and message data is kept while your account is active and for a period afterwards to meet accounting and legal requirements. You can ask us to delete it sooner — see our data deletion policy.
Your rights
You can ask to access, correct, or delete your personal data, or object to how we use it. Email info@cortexa.ae and we will respond within 30 days.
Security
We use encrypted connections and access controls. No system is perfectly secure, but we will tell you promptly if a breach affects your data.
Changes
If we change this policy materially we will notify subscribers by email or WhatsApp before the change takes effect.